One clue as to why there is a problem might be in the framing of the article, where the individual's despair only matters because it might start to impinge on s

One clue as to why there is a problem might be in the framing of the article, where the individual's despair only matters because it might start to impinge on someone's bottom line. This is an old problem, called "alienation". Marx wrote about it: https://en.wikipedia.org/wiki/Marx%27s_theory_of_alienation https://en.wikipedia.org/wiki/Marx%27s_theory_of_alienation