3 ms·
I can attempt to answer this. (Disclosure: Used to work at Walmart, though as an engineer not an ops person). Most of the stores are optimized for in store sho
by duckfruit 7y ago
I can attempt to answer this. (Disclosure: Used to work at Walmart, though as an engineer not an ops person).
Most of the stores are optimized for in store shopping. What this means in practice is that the actual back rooms where the products are stored are relatively tiny (on the order of less than 10-15% the floor space of a typical Supercenter). The whole operation is designed so that the trucks can be unloaded as quickly and efficiently as possible, and most of the stuff can be stocked straight on the shelves where it is available for purchase. Inventory held in back rooms are minimal, and all the items in the entire store turn around extremely quickly.
Contrast this with an e-commerce warehouse, which has to deal with a large 'long-tail' of demand. People are used to having a huge range of choice available, and they expect same or next day shipping on whatever they order. Now instead of having say 20 boxes each of 8 different kinds of toilet paper now you need maybe 10 boxes of 100 different kinds, and they all have to be organized such that they're easily accessible to the packing crew. To make an efficient warehouse, you simply need a different layout and assortment of products than is available in your average store. At the same time, the stores continue to generate the vast majority of revenue for your business so you can't mess up their operations too much.
Not implying that it is an impossible problem to solve, simply a difficult one. I'm sure amazon will run into similar issues as they continue to integrate whole foods.
- bluGill 7y agoDo they have to? I need toilet paper. I get frustrated with eCommerce sites because they want to to figure out which of the 100 different ones is best - toilet paper is toilet paper. Let me choose based on size of roll and softness, give me the best price that meets my requirements. e-commerce makes it easy to have a million choices, but my local brick and motor store - because they have limited space - just gives me the choices I care about without too many.
- wpietri 7y agoThanks! This is very interesting. I agree that to do it efficiently at scale, you need to change a lot. But they could easily have started with an Instacart-like approach, where every night when the stores are empty they have people pull and pack from the regular stock. That gets them into the game, and as buying habits change, they can start optimizing for the patterns that emerge. There are a lot of levers they can pull to keep that from disrupting store operation, including geographic rollout, limiting product selection, and marketing spend. That's not optimal, of course. But neither is waiting until Amazon has a huge lead. So I still feel like they weren't thinking far enough ahead at a business level. Which as Clayton Christensen has shown, is pretty common for successful businesses.