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I tried to get a pair of airbuds delivered to upstate NY. Two weeks after they were lost in transit, WMT put the onus on me to speak with the shipper and track

I tried to get a pair of airbuds delivered to upstate NY. Two weeks after they were lost in transit, WMT put the onus on me to speak with the shipper and track down. I canceled. Amazon has nothing to fear.

whoisjuan 7y ago
That Amazon announcement was a bait in disguise. Amazon can pull this off because they have massive logistics efficiencies that are optimized for their e-commerce business. Walmart has to do way more because their core business is still walk-in retail. They have to literally force their model to make this happen and that's why you get low reliability on the customer offering and an unprofitable dynamic in the business operation.
- dfrage 7y ago
  There's some forcing for sure, but they already had a lot of the hard parts in place when they started the process. I've witnessed since the fall of 2016 their sending me many packages from various locations to almost always shipping one package, and without any promises many of those packages then and now arrive the next day if I order them in the morning.