Bad delivery is a huge annoyance over here in The Netherlands too. My experience is that the big webshops (Coolblue, Bol.com) are excellent with their deliverie

Bad delivery is a huge annoyance over here in The Netherlands too. My experience is that the big webshops (Coolblue, Bol.com) are excellent with their deliveries, but as soon as you order from some of the smaller stores or via the brand-sites, it's a mess. DPD in particular is absolutely atrocious, and that's been my experience in multiple cities in Europe. The problem seems to be that the local webshops work with the more local delivery services, whereas the brand-site-stores and a bunch of others use delivery services that work across Europe. Those seem to be awful everywhere (the aforementioned DPD, but I've heard similar things about FedEx and DHL).