amazon is on a downhill decline for me. their scale and automation of both humans and machine yields a disconnected service. a large percentage of books i recei

amazon is on a downhill decline for me. their scale and automation of both humans and machine yields a disconnected service. a large percentage of books i receive from them, which is substantial, are damaged upon arrival. but what do they care? they just initiate a replacement with no questions asked, but now i have to repack the material and go to ups or an amazon locker. i am now working for them for free! my time and effort is explicitly being used as quality control, and this is undoubtedly factored into their statistics.