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They have to strike a balance to optimize between shipping costs, time spent packing, packing material costs, claims due to damage during transit and insurance/
by gregmac 7y ago
They have to strike a balance to optimize between shipping costs, time spent packing, packing material costs, claims due to damage during transit and insurance/theft costs.
If items are usually/never ordered by themselves, packing in a larger box might still always work out to be cheaper than paying for shipping for two boxes.
There's already enough of a problem with theft of generic 'Amazon'-branded boxes -- can you imagine if things were regularly shipped with $high_value-brand labeling on the outside (if not just glossy full-color retail box)?
- nextos 7y agoTrue. In fact, they tend to ship big items in their original retail packaging. E.g. vacuum cleaners. Not good. In my case I got 2 damaged items out of 3 shipments with said boxing. Now they have included a free option to wrap inside another bigger Amazon box. I guess they got too many damaged items and complaints from customers.