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Issues aren't used as people generally use SO. Questions like "how do X". Most people use issues to report bugs, request features and most prominently contact t
by owaislone 7y ago
Issues aren't used as people generally use SO. Questions like "how do X". Most people use issues to report bugs, request features and most prominently contact the authors when things either don't work as expected or the software lacks documentation about how certain things are supposed to work. I as a user and maintainer of OSS packages prefer such questions in issues than on some random site like SO which I won't be monitoring. Issues is a great place to consolidate all the knowledge around a package. Also, most of such questions can be considered as bugs, feature requests or just plain lack of documentation.
- your-nanny 7y agosure ...except that a lot of support questions can be completely irrelevant to your project, because the users aren't competent programmers. it's a big time suck, and people happily demand help, and then not even bother to thank you for the hour of your time you spent solving their problem--which was ultimately due to them not paying attention, or having basic donain knowledge. I'm all for giving. I happily write tutorial blog posts, but I don't feel obligated to give more help than I already gave.
- owaislone 7y agoI see what you mean but questions like these are not what I was really referring to. I do get them from time to time on my repos and I point them to where they can get help which usually is some mailing list, docs or some other related project. Also, my quality of life as a maintainer has dramatically improved since I stopped caring about maintaining clean list of GH issues. I'm fine with people opening tons of them and a lot them being open for a long time. I'll get to them when I can as I don't feel obliged anymore to answer all those questions or implement new features.