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Absolutely! We been conscious to not add any messaging or "hints" in our app because it is a crutch. We have a group of select users who get to see early new
by pedalpete 7y ago
Absolutely!
We been conscious to not add any messaging or "hints" in our app because it is a crutch.
We have a group of select users who get to see early new features so we can get feedback on usability. We thought we had the right design, but one of users couldn't figure it out. I asked him a few questions which lead him to the solution (I didn't just want to tell him how to do it, but see what his discovery experience would be like), and the users suggestion was to add a "?" icon which would tell people how to use it.
We knew we didn't want to do this and went back to the drawing board to find a new design solution. We found it, and everyone is SO much happier with the new design.
Feel the pain of bad design, and embrace it. It forces you to come up with better solutions.