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Especially for a company like Apple, I think it should be less about having empathy and more about having the resources to gather bug reports and track them dow

Especially for a company like Apple, I think it should be less about having empathy and more about having the resources to gather bug reports and track them down. Large beta pools and other feedback mechanisms could credibly get reports like "Siri doesn't work for me" to come in. Then you have to have people to trace those down. Really? It works for me? What are the recent queries on this account? Ohhh, he's just saying hello back, then the exchange ends and Siri misses his question. How many other people have this pattern? Can we get a fix so, if the user replies with a greeting the conversation stays open? Having people getting and tracking down reports from customers will cause your organization to develop something that's a lot like empathy. You'll learn what customers have problems with and fix them.

atoav 8y ago
Ofc this depends on the size of the project. But you have testers who will need to figure things out. It is not very creative to say “Hallo” to a thing that says “Hallo” to you, people do it every day. This is something that should work from day 1 and could have been avoided by one person testing it with their un-techy dad in mind. And this as you said depends on the organization, but if your product speaks to people and it doesn’t know that greeting back isn’t necesarilly the end of the conversation, you skipped conversation 101