I don't think it's "what users want" as much as it's "what makes the most money out of the things that we can convince users to want". And "what can we manipula

I don't think it's "what users want" as much as it's "what makes the most money out of the things that we can convince users to want". And "what can we manipulate our engineers into believing about what they are building so that they won't protest".