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Twilit has been on an absolute tear over the last 2 years. I wasn’t sure what they would do next to innovate, but their evolution to customer support products,
by emdowling 7y ago
Twilit has been on an absolute tear over the last 2 years. I wasn’t sure what they would do next to innovate, but their evolution to customer support products, authentication solutions and now this are inspired.
What sets them apart is that, although they are a US company, they think globally. This product is for a global market, just like their app-based push authentication is (the huge market being Europe which has mandated 2FA requirements for finance companies coming into effect). Too many companies build and think about the US as the only market, then try to bring it to other markets which doesn’t always work well.
- contingencies 7y agoCounterpoint. While Twilio is interesting, I wonder what percentage of their business is simply multifactor authentication. Having previously used a wide range of companies for SMS connectivity (including multilingual, flash SMS, contact forwarding, and raw PDU features), and implemented VOIP systems with privately owned physical PSTN interface infrastructure, recently I looked at Twilio for inbound VOIP and SMS services across three Asian jurisdictions. It fell far short of our requirements, which were basic (phone and SMS on the same number, one number per country).
- razakel 7y ago>phone and SMS on the same number, one number per country Was this actually possible if you'd used the local carriers directly? There could be some regulatory reason, like differences between cell and landline numbering plans for billing.
- tiernano 7y agomobile phone numbers can receive both sms and calls, so a mobile number would work, but you are right. it seems (in Ireland anyway) that getting a mobile number for VoIP stuff is fairly hard... you would need physical SIM cards and hardware...
- tootie 7y agoBy being the default option for MFA and SMS automation, they are an approved and contracted vendor at a zillion companies. Getting a customer to upgrade an existing contract is 100x easier than wooing a new customer. Especially when you have a reputation for being rock solid at your specialty.
- ggkiijhf456 7y agoI wish Twilio would figure out some way to accept SMS from short codes. It’s just annoying when I can’t use my VoIP number for 2FA with certain companies (and I realize it’s the companies fault, not the VoIP provider).
- hellothereyo 7y agoMost companies prevent VOIP numbers from signing up as it is a very common fraud vector.
- ci5er 7y agoWhat causes that? Uber (for example) requires the device ID, then I can't figure out how to call the driver, when (s)he's apparently lost...
- sofaofthedamned 7y agoTheir API has been unchanged for years, which shows me they did it right the first time.
- c2h5oh 7y agoSo has Amazon Marketplace Web Services and it is by a huge margin the worst API I've seen my share of bad ones over the years.
- jimnotgym 7y agoAnd yet it is still better than the Amazon Vendor Central API... which they forgot to build at all
- galactus 7y agoOh my. Vendor central is such a pita one can't help thinking they do it on purpose. (Also, I had to write several puppeteer based scripts for different reporting web apps that don't expose an API and vendor central was definetly the most painful to write)
- moltar 7y agoAnd ads API, is just so bad. And data is only available for the last 3 months.
- cowkingdeluxe 7y agoOne of my clients has been waiting for over 3 months for a reply for access to that API. Right now they are stuck manually processing hundreds of orders per day.
- moltar 7y agoDm me I have access and can help. I’m specializing it helping amazon sellers.