5 ms·
A glaring example of this is the Canada Revenue Agency. It asks 5 different security questions, you need to type in the answer to, before you can set up account
by jungletime 7y ago
A glaring example of this is the Canada Revenue Agency. It asks 5 different security questions, you need to type in the answer to, before you can set up account.
The problems I observed my elderly father having is:
1) The website times out way too soon. Before my father could type up three answers it timed out. Each time he has to start from scratch.
2) An answer to security a question, like "who was your first teacher" Can have many variations.
Did he type in first and last name? Was the first name before the last name or the last name before the first name? Did he capitalize the letters? Did he spell the name correctly, its been many years. Did he make any typos.
- fiblye 7y agoI'm not even old and I hate security questions like this. I'll never forget the name of my best friend in 2nd grade, but I will forget whether I input his name as Billy Bob, Billy, William, William Robert, etc.
- ghaff 7y agoI'd say in a typical list of security questions I would consistently answer maybe a third of them (and those are mostly ones that a determined scammer could find the answers to). And that's assuming that the service is forgiving in terms of abbreviations, spelling variants, the presence of words like Road, etc. The worst I saw recently was a mandatory security question about "What was the first city you visited?" The answer was multiple choice with about 6 city names.
- jessriedel 7y agoThe CRA website has had bad problems that go way beyond accessibility. I've experienced inscrutable instructions, pages that contradict each other, and security procedures that get stuck in infinite loops.