> how much does that actually affect your operation? If it's a business service then the operation is not the end goal but the means to the end. If it's a bus

> how much does that actually affect your operation? If it's a business service then the operation is not the end goal but the means to the end. If it's a business service then the question you should be asking is "should I care that my competitors are able to observe and monitor my service metrics?". Quite often, businesses do care a lot.