4 ms·

Sorry, the actual costs for 10 licenses is far less than 10x the support cost of 1 license. The support costs of 1 very penny pinchy person is often far in exce

by gte910h 16y ago

Sorry, the actual costs for 10 licenses is far less than 10x the support cost of 1 license. The support costs of 1 very penny pinchy person is often far in excess of a normal license sale. Many people choose not to pay that support cost intentionally. It feels like you're asking for a discount, and having sour grapes when he said no. Tone is very hard to read in text. From the walls of text and the style of your post, I'm not sure you didn't start the cattiness in his mind.

kls 16y ago
I'm not sure you didn't start the cattiness in his mind. If I did, it was not my intention. The summation of my email to him was pretty much that I have a young daughter that I want to teach video production to. That I think it would be best for her if I could teach her some of the advanced features and I inquired if they had an educational discount program. The last line asked if they did not would they consider selling me a basic license and upgrade me to pro with the explicit agreement that it was to only be used for educational purposes. I feel that I am pretty good at regulating my tone and did not use words that would appear that I felt entitled to such an arrangement. I was polite in my request. While, my tactic is debatable, I don't think the content or how I approached it was a factor. Further, I have said on multiple occasions that I did not walk away with sour grapes about the exchange, he was totally within his right, I was the one asking for a favor. That is not in dispute, and I was in no way shape or form upset about his decline. The only thing I walk away with was that I felt that I it was better that I had that exchange before a sum of money was involved.
- gte910h 16y ago
  Perhaps it's just hard to tell the "I outsmarted him" story when the people you're telling it to relate more to the antagonist (the guy) than the protagonist (you). It makes me want to ascribe more negative features to you than I have any rational basis to really do so.
  - kls 16y ago
    Sure and I understand that, i ask that you don't see it as an "I outsmarted him" post that was not my intention (which has got kind of lost). My intention was to serve as a warning to how customers make decisions and that placing earmarks on customers can be dangerous. I am by no means disconnected from the realities of writing software, it is after all what I do for a living. Rather than bragging about outsmarting someone (which I never felt I did) I merely wanted to highlight the dangers of earmarking bargain shoppers as being difficult customers. Contrary to how I may be perceived in these posts, I am a developer first and for most and am very rational when it comes to dealing with other development organizations to my knowledge no one has ever seen me or my organization as a difficult customer. We may be critical of who we establish business relationships with, but after a relationship has been established they are generally amicable.
    - gte910h 16y ago
      Yeah, rereading the http://news.ycombinator.com/item?id=1987258 http://news.ycombinator.com/item?id=1987258, it still feels like you told a "I outsmarted him" story. I get that's not your point, just might want to watch your storytelling's theme a bit more explicitly :D I believe you that you did not intend to, but looking at the writing, that's what it is.
      - kls 16y ago
        Point taken.
    - rhizome 16y ago
      I consider potential clients who bring their personal software needs into the equation to be "difficult." Educational discounts mean and are used for a very specific purpose and typically have tax implications for the vendor, and a dad teaching his daughter is not part of it. Naturally, a retort would be that he doesn't think enough of his daughter's education to pay whatever it takes to get the tools to do so. You aren't a school and it's crazy to ask for an "educational discount" from a businessperson who is otherwise perfectly accomodating. My general take from the approach you describe, paying attention to the "smallest" detail of a deal (and/or bringing ever-smaller details into the deal) is reaching for more and more tenuous reasons to neg the vendor. It's analogous to reducing your tip at a restaurant because your water glass was not promptly refilled, and then further when the silverware is not perfectly parallel..

by gte910h 16y ago

kls 16y ago

I'm not sure you didn't start the cattiness in his mind. If I did, it was not my intention. The summation of my email to him was pretty much that I have a young daughter that I want to teach video production to. That I think it would be best for her if I could teach her some of the advanced features and I inquired if they had an educational discount program. The last line asked if they did not would they consider selling me a basic license and upgrade me to pro with the explicit agreement that it was to only be used for educational purposes. I feel that I am pretty good at regulating my tone and did not use words that would appear that I felt entitled to such an arrangement. I was polite in my request. While, my tactic is debatable, I don't think the content or how I approached it was a factor. Further, I have said on multiple occasions that I did not walk away with sour grapes about the exchange, he was totally within his right, I was the one asking for a favor. That is not in dispute, and I was in no way shape or form upset about his decline. The only thing I walk away with was that I felt that I it was better that I had that exchange before a sum of money was involved.

gte910h 16y ago
Perhaps it's just hard to tell the "I outsmarted him" story when the people you're telling it to relate more to the antagonist (the guy) than the protagonist (you). It makes me want to ascribe more negative features to you than I have any rational basis to really do so.
- kls 16y ago
  Sure and I understand that, i ask that you don't see it as an "I outsmarted him" post that was not my intention (which has got kind of lost). My intention was to serve as a warning to how customers make decisions and that placing earmarks on customers can be dangerous. I am by no means disconnected from the realities of writing software, it is after all what I do for a living. Rather than bragging about outsmarting someone (which I never felt I did) I merely wanted to highlight the dangers of earmarking bargain shoppers as being difficult customers. Contrary to how I may be perceived in these posts, I am a developer first and for most and am very rational when it comes to dealing with other development organizations to my knowledge no one has ever seen me or my organization as a difficult customer. We may be critical of who we establish business relationships with, but after a relationship has been established they are generally amicable.
  - gte910h 16y ago
    Yeah, rereading the http://news.ycombinator.com/item?id=1987258 http://news.ycombinator.com/item?id=1987258, it still feels like you told a "I outsmarted him" story. I get that's not your point, just might want to watch your storytelling's theme a bit more explicitly :D I believe you that you did not intend to, but looking at the writing, that's what it is.
    - kls 16y ago
      Point taken.
  - rhizome 16y ago
    I consider potential clients who bring their personal software needs into the equation to be "difficult." Educational discounts mean and are used for a very specific purpose and typically have tax implications for the vendor, and a dad teaching his daughter is not part of it. Naturally, a retort would be that he doesn't think enough of his daughter's education to pay whatever it takes to get the tools to do so. You aren't a school and it's crazy to ask for an "educational discount" from a businessperson who is otherwise perfectly accomodating. My general take from the approach you describe, paying attention to the "smallest" detail of a deal (and/or bringing ever-smaller details into the deal) is reaching for more and more tenuous reasons to neg the vendor. It's analogous to reducing your tip at a restaurant because your water glass was not promptly refilled, and then further when the silverware is not perfectly parallel..