I called them. The rep seemed un-knowledgeable but offered that as, i suspect, a panacea. I installed Windows 10 fresh. Anyways, I got rid of the laptop - sor

I called them. The rep seemed un-knowledgeable but offered that as, i suspect, a panacea. I installed Windows 10 fresh. Anyways, I got rid of the laptop - sorry HP, your competitors got my $2k :(