I work in the UK and we hire remote teams in the UK (forget India for a second) and we have terrible problems keeping them on track, getting genuine honest upda

I work in the UK and we hire remote teams in the UK (forget India for a second) and we have terrible problems keeping them on track, getting genuine honest updates from them, forcing them to follow processes, making them support out of hours, getting them to give us updates. So imagine all that but now 5 hours ahead of time. I agree with some of the comments on here of not being transparent. I feel most Indians are honest, but when they don't know something they won't admit it which makes people suspicious are they really claiming to know everything? (which everyone knows is impossible)