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Uber has a huge community operations team that's in charge of making sure that its drivers stay productive and at least semi-at-peace with the way the system wo
by GCA10 7y ago
Uber has a huge community operations team that's in charge of making sure that its drivers stay productive and at least semi-at-peace with the way the system works (and evolves!) There's a lot more human-to-human work needed in this business than for a social-media site, or an automated online-ad service.
That's where a lot of the 22,000 employees are, and if Uber could thrive without them, it surely would have already done so. Among the tasks I see listed in a current Uber job ad:
--Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform
-- Help existing driver-partners troubleshoot any issues they experience (i.e. a delayed payment)
-- Help brand the Uber name and get driver-partners excited to be on the road
-- Assist with events and promotions as needed (occasionally off-site, during off-hours or weekends)
- jethro_tell 7y ago>and if Uber could thrive without them, it surely would have already done so. That's uber's position, that doesn't make it so.
- WhompingWindows 7y ago----Help brand the Uber name and get driver-partners excited to be on the road Why is this essential? It seems like a fluffy marketing position to me.
- GCA10 7y agoIt is fluffy marketing. But bear in mind that when you're offering a B-minus experience to drivers in terms of pay, hours and quality of life, it takes a lot of fluffy marketing to minimize driver churn or corrosive behavior.
- paulcole 7y agoClassic HN lol. Just get one of the engineers to write code to get driver-partners excited to be on the road. Seems like an easy weekend hack.