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Confirmation bias would be if I said "all small software vendors have horrible sales support" and then "said see I told you so". I did neither, I merely said ba
by kls 16y ago
Confirmation bias would be if I said "all small software vendors have horrible sales support" and then "said see I told you so". I did neither, I merely said based on intuition and previous experiences, if a software vendor treats a small purchaser with respect then it is logical to conclude they will do so with a large one. The converse is not true. This in no way is indicative of confirmation bias. Some times you have to make decision based on comfort level and that has nothing to do with confirmation bias.
It cost me nothing, I went with a secondary vendor that I was comfortable with. They have been great, the client is in talks with them about an acquisition so that they can provide the full stack from one organization. I lost nothing by eliminating a vendor that I was not comfortable with, while I stood the chance to loose a good deal of reputation by doing so.
- Retric 16y agoDid you try the same story with the other company? Did you try to get bids from both company's? Did you varify that they where in fact idential pieces of software?
- kls 16y agoDid you try the same story with the other company? Yes, they did not give me the discount, but explained why they where unable to and pointed me to an evaluation version that was full featured but had a save limitation. Did you try to get bids from both company's? No Did you varify that they where in fact idential pieces of software? Both had the requisite functionality.
- Retric 16y agoOk, given the information in this thread I could assume that the other company reacted differently to your story. However, I have not verified that assumption so anything I base on that assumption shares that weakness. Now, there are any number of reasons not to try and get bids from another company. So the next assumption that the other companies more positive response changed your actions is really based on two assumptions, there was a more positive response and the new assumption that it caused you to respond differently... and so it goes until I can build towers of logic from a series of assumptions. Which finally gets back to my point. You don’t seem to be propagating uncertainty when you describe your thinking. Without comparing both company's responses to your bids we don't have any new information about your assumptions, thus confirmation bias.
- kls 16y agoWell, I was trying to not get into the details of the first company's response because I did not want to bias my posts one way or the other to other posters. But the response and I am paraphrasing was "I am a small shop, I work hard for my money and I am tired of people asking for hand outs, The pro version is for professionals and given that your daughter is not a professional she does not need the pro version" This is not the exact wording but close. The second response was, paraphrased: While we understand the needs of educational software, we cannot offer educational discounts for non accredited educational use. The video codecs that we use require us to pay licensing fees for each seat sold unless that seat is used for accredited educational use. I am really sorry but please see our position, when developers salaries are added in we will eat the cost of those codecs if we sold the software at our educational price.
- btilly 16y agoThey have been great, the client is in talks with them about an acquisition so that they can provide the full stack from one organization. http://despair.com/acquisition.html http://despair.com/acquisition.html
- kls 16y agoWell, I hope it goes well for them, both organization are good people.