I think it's more about managing expectations. I for one have not had a scenario where I haven't been able to turn on/off the lights because of a service outage

I think it's more about managing expectations. I for one have not had a scenario where I haven't been able to turn on/off the lights because of a service outage... because I'm not dumb and I don't buy smart bulbs. I replace switches that can work independently from their smart features. I'm at the point where living without smart lights is very inconvenient. I was at my parents the other day carrying a heavy can of garbage through their completely black basement. Instead of just being able to tell my voice assistant to turn on the basement lights, I had to fumble around to find the right switch that actually lights the room. As far as being on topic with Nest... I've never "gone cold". The device works fine without their service and I would say works better than most other thermostats when it comes to actually performing the task of a thermostat.