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Sounds more like a communication problem rather than an email problem. Startup idea: Email request box. An email account that logs everything that comes in. Th
by GBKS 16y ago
Sounds more like a communication problem rather than an email problem.
Startup idea: Email request box. An email account that logs everything that comes in. The sender can check the status of their request and where they are in the queue. You can simply "deny", "block", "answer later", send a pre-formatted answer or "reply".
- ShabbyDoo 16y agoLike help desk tickets :) The issue I see is that such a system makes visible to all "the elephant in the room" that Fred Wilson is more important and more powerful than most of the people sending him email. This is ok -- I accept this and would like some visibility into the queue [Note that I've never contacted him, so this is hypothetical]. However, he risks the public hoopla which would come with his proclamation of the obvious. There seem to be a bunch of unwritten social rules which preclude this sort of thing. Perhaps this system could be portrayed publicly as his "secretary"? There certainly is a long and accepted social tradition of the powerful putting a layer of indirection between themselves and their public.