I think it’s reasonable to assume that a sales rep is more familiar with the contract than is the buyer. The buyer typically executes one contract while the rep

I think it’s reasonable to assume that a sales rep is more familiar with the contract than is the buyer. The buyer typically executes one contract while the rep executes many. To assert that cancelling the contract would affect the cities municipal credit rating, is to affirmatively imply to the buyer that you, the rep know more than they do about the contract. You are right, I don’t know the state of mind if the rep — they could have been trained to lie, but then the problem remains. Either an agent if the company lied, or the company trained its agents to lie. That does leave the possibility of gross incompetence, that the rep was untrained, did not understand the contract and innocently told the customer something that sounded plausible. Sure.