Although I generally agree with your comment, I disagree that the process only detects large corporate customers. In fact, I've seen plenty of small customers w

Although I generally agree with your comment, I disagree that the process only detects large corporate customers. In fact, I've seen plenty of small customers who for whatever reason act like a large corporate customer, but instead of bringing 80% of revenue end up bringing nothing more than support overhead. These are also the guys who either slander you online or at least threaten to do so. These are also the entitled customers who tend to think you have infinite resources to throw at them. In my experience, large corporate customers were more understanding to having to draw the line somewhere than small irate ones.