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I'm sorry that you felt like you were held hostage by Telemetry/Studies. With the exception of the hotfix, we disabled rolling out new Studies during the incide

I'm sorry that you felt like you were held hostage by Telemetry/Studies. With the exception of the hotfix, we disabled rolling out new Studies during the incident, and will not be re-enabling them until some time after Monday next week. We are also completely deleting all Telemetry and Studies data received in the week following the incident to ensure we respect people who had concerns like yours, but enabled Studies in order to receive the hotfix. Specific details and timestamps are in the post at https://blog.mozilla.org/blog/2019/05/09/what-we-do-when-things-go-wrong/ https://blog.mozilla.org/blog/2019/05/09/what-we-do-when-thi...

gilrain 7y ago
That is excellent news!
username223 7y ago
"I'm sorry that you felt like you were..." is the worst form of apology, because it admits no guilt or responsibility. "I'm sorry that you were..." or "I'm sorry that we..." would be a legitimate apology. That said, nuking this data is the first good thing Mozilla has done in this whole fiasco. It's a small but real act of contrition, so kudos for that.
- cyphar 7y ago
  > "I'm sorry that you felt like you were..." is the worst form of apology, because it admits no guilt or responsibility. "I'm sorry that you were..." or "I'm sorry that we..." would be a legitimate apology. GP used the word "felt" and was expressing that he felt a certain way about enabling Studies. You're nit-picking a conversation and it has gone like this: A: I felt that $x. B: I'm sorry that you felt that $x. C: "I'm sorry that you felt ..." is an insincere apology. Yes, some people use this trick to get out of admitting guilt or responsibility but this is not an example of that.
  - cyborgx7 7y ago
    It is an insincere apology though, because it apologizes for something "you" are doing and not something "I" am doing. An acceptable way to apologize to "I felt that..." is "I'm sorry I made you feel like...". And that's the minimum. Anything less than that is shifting the blame.

gilrain 7y ago

That is excellent news!

username223 7y ago

"I'm sorry that you felt like you were..." is the worst form of apology, because it admits no guilt or responsibility. "I'm sorry that you were..." or "I'm sorry that we..." would be a legitimate apology. That said, nuking this data is the first good thing Mozilla has done in this whole fiasco. It's a small but real act of contrition, so kudos for that.

cyphar 7y ago
> "I'm sorry that you felt like you were..." is the worst form of apology, because it admits no guilt or responsibility. "I'm sorry that you were..." or "I'm sorry that we..." would be a legitimate apology. GP used the word "felt" and was expressing that he felt a certain way about enabling Studies. You're nit-picking a conversation and it has gone like this: A: I felt that $x. B: I'm sorry that you felt that $x. C: "I'm sorry that you felt ..." is an insincere apology. Yes, some people use this trick to get out of admitting guilt or responsibility but this is not an example of that.
- cyborgx7 7y ago
  It is an insincere apology though, because it apologizes for something "you" are doing and not something "I" am doing. An acceptable way to apologize to "I felt that..." is "I'm sorry I made you feel like...". And that's the minimum. Anything less than that is shifting the blame.