> I'm surprised this doesn't have a name Isn't it just the principal–agent problem? Both the tax preparers and the government are agents of the people, but the

> I'm surprised this doesn't have a name Isn't it just the principal–agent problem? Both the tax preparers and the government are agents of the people, but the government acts in its own interest (by not developing its own system) and TurboTax acts in its own interest (by misleading people into paying for something they promised to offer for free). https://en.wikipedia.org/wiki/Principal%E2%80%93agent_problem https://en.wikipedia.org/wiki/Principal%E2%80%93agent_proble...