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> What's the issue here? The Axon employee misrepresented the contract. Or what some people call 'lying'.

• oh_sigh 8y ago
  Lying involves willfully misstating the truth. Unless you have insight into the mental state of the rep, you can't say they were lying. What is the rep was lied to by whoever trained them in the company? Or they aren't a lawyer and just misunderstood the contract?
  • JackFr 8y ago
    I think it’s reasonable to assume that a sales rep is more familiar with the contract than is the buyer. The buyer typically executes one contract while the rep executes many. To assert that cancelling the contract would affect the cities municipal credit rating, is to affirmatively imply to the buyer that you, the rep know more than they do about the contract. You are right, I don’t know the state of mind if the rep — they could have been trained to lie, but then the problem remains. Either an agent if the company lied, or the company trained its agents to lie. That does leave the possibility of gross incompetence, that the rep was untrained, did not understand the contract and innocently told the customer something that sounded plausible. Sure.