4 ms·
Having worked in a different industry that also had to ban people I can make an assumption: they don’t need to, and doing so never makes anyone happy, so why bo
by codezero 7y ago
Having worked in a different industry that also had to ban people I can make an assumption: they don’t need to, and doing so never makes anyone happy, so why bother. If they said it was because of their spam business, the owner would do exactly what they did on HN: “but we didn’t use PayPal for our spam business” - this won’t change the decision.
- synlatexc 7y agoBut failing to do so leads to increased operational costs, as customers contact CS again and again, demanding the rationale. It can also lead to negative press.
- codezero 7y agoIt's pretty easy to no longer support someone who is banned. The negative press is usually OK because like in this case, and in many others I've seen on HN, the one complaining is usually in clear violation of stated policy. It's completely reasonable to disagree with and complain about that policy, but they rarely do so explicitly, it drums up more support when the policy violation isn't made a highlight.
- downandout 7y agoWhat specific violation of stated policy are you referring to?
- codezero 7y agoI wasn’t being specific. When I said that policy, I mean the policy the company invoked to justify the ban, which the customer may not know.