> Making the claim “users want control” is the same as saying you don’t know what users want, you don’t know what is good, and you don’t know what their goals a

> Making the claim “users want control” is the same as saying you don’t know what users want, you don’t know what is good, and you don’t know what their goals are. Yup, that's exactly what I'm saying. There might be overriding concerns coming from _community_ needs (which is where arguments for things like ACA and other public healthcare come from, actually, and why I might not give a user a particular configuration option), but while I might know better what a platonic ideal of a user wants, what any particular user wants _I do not_ unless I ask them.