i've always assumed paypal was software and hence why they were so profitable -- those decisions, appeal processes, everything is all automated. you're sending

i've always assumed paypal was software and hence why they were so profitable -- those decisions, appeal processes, everything is all automated. you're sending emails complaining to... the email server. actually thats a growing business (bots to handle your customer service) which simply programmatically enforce a contract. it's terrifying.