The amount you'd be suing/arbitrating for would be something small, right? The cost of one ride? They'd probably just choose to give you your money back rather

The amount you'd be suing/arbitrating for would be something small, right? The cost of one ride? They'd probably just choose to give you your money back rather than go through any more involved process. And keep in mind, it's a lot of hassle to file suit or arbitration. And you need to be able to show in good faith that you tried using reasonable channels to resolve the dispute first, i.e. if you never even contacted customer support with your complaints then that's not good for you. As an example, I recently had a Lyft to the airport that was priced up front at $80 but was billed at $120 post-arrival. Part of the problem was the airport drop-off zone was under a roof and the GPS signal probably didn't work and the ride kept running for at least 10 minutes after I'd been dropped off. It took all of two minutes to contact customer support and get refunded the extra $40. I'm not going to go to arbitration in this case which costs me two orders of magnitude more effort and has a lower chance of getting my money back, because I would've never even have notified them of the issue prior to escalating too high.