Sorry if we missed your support ticket! Could you contact us through this page (https://help.disqus.com/moderation/user-reporting https://help.disqus.com/modera

Sorry if we missed your support ticket! Could you contact us through this page (https://help.disqus.com/moderation/user-reporting https://help.disqus.com/moderation/user-reporting), and drop either your site shortname or user profile link in your case there and a reply here, so that we can verify your identity and help you out? To clarify, Direct Support is provided for select publishers running Disqus on their website, and those services may be accessed here: https://disqus.com/support https://disqus.com/support For sites that are not covered with Direct Support, we offer a variety of community resources and support documentation at discussdisqus.disq.us and help.disqus.com