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Sometimes what users want is what users think of as a solution to their problem in the context they have. For example, users want better taxi services -> turns
by strin 7y ago
Sometimes what users want is what users think of as a solution to their problem in the context they have. For example, users want better taxi services -> turns out ride-sharing is a better solution. Taxi service is a solution to the problem of getting point A to B.
- sfink 7y agoRide-sharing is a better taxi service. Or rather, the uber/lyft thing that is misnamed "ride-sharing" is a better taxi service. Better because of the experience of hailing a ride, and better because it is cheaper due to externalizing a bunch of costs onto the drivers and society. But not different.