Not a fan of paypal but can't fault them. Refund costs twice the work. There's the cost of the initial transaction, then the cost of a refund. If someone u

Not a fan of paypal but can't fault them. Refund costs twice the work. There's the cost of the initial transaction, then the cost of a refund. If someone used a CC to pay and it went through the card's network, the card network will charge paypal for both the transaction and the refund. It's sort of like a physical return, if you shipped it, there's a shipping cost to and from the customer. Question becomes who should eat that cost? The payment processor, the seller or the buyer? Frankly. I don't believe it's the payment processor. If the buyer is the cause of the refund then they should eat the cost. If the seller is the cause, then the seller should. Unfortunately this is now how things are currently done, but that's how I personally feel about it.