This mirrors my experience where I went to college. Somewhat routinely, the driver would just not arrive, and you'd be waiting for nearly 2 hours for a bus to

This mirrors my experience where I went to college. Somewhat routinely, the driver would just not arrive, and you'd be waiting for nearly 2 hours for a bus to come. We ended up calling the transit center basically every time. Their response was always "they should be there soon". Tons of students echoed the same results. We went to a town hall meeting on transit. The person at the very top of the transit org-tree claimed he had never heard of these problems before, not even once. --- At this point, our college was looking to get out of a multi-year agreement for ride discounts in year 1, because everyone who tried to use it was experiencing the same issues. There was already a paper-trail of complaints edging towards breach of contract claims. So the only conclusion we can really see is either a truly horrifying lack of communication along the entire chain, or they wanted to run the transit system into the ground and were intentionally lying about things. For a metro area covering nearly a million people. --- Edit: this is all of course not helped by a lack of data. Busses didn't even have position tracking (they were "considering" starting a "pilot" with embedded gps reporting location over radio "in the next few years" by the time I left), so the transit center quite possibly truly didn't know where drivers were. Or if their route changes led to any improvement at all. The closer we looked at anything around there related to transit, the more insane it became. Transit in many places goes so far beyond basic negligence, it's hard to believe.