Some % of their customers did vote with their wallet, the Delete Uber campaign was measured to have a significant impact and it's most likely what motivated the

Some % of their customers did vote with their wallet, the Delete Uber campaign was measured to have a significant impact and it's most likely what motivated them to have a very large cleanup of their executives after all the scandals. Yes, still growing, but that changed their growing curve and gave larger marketshare to Lyft. https://www.vox.com/2017/11/8/16617798/uber-delete-uber-lyft-market-share-sales https://www.vox.com/2017/11/8/16617798/uber-delete-uber-lyft... Customer activism can still have some impact at scale. Why the OP did not decide to switch out of Uber after this incident also baffles me, but to each their own. Crazy how people will let a multi-billion dollar corporation do anything to them and will keep giving them money.