3 ms·
Actually, you are in a better boat with Stripe. With PayPal, a customer can easily request a full refund without contacting the seller. With Stripe, they hav
by Fjolsvith 8y ago
Actually, you are in a better boat with Stripe.
With PayPal, a customer can easily request a full refund without contacting the seller. With Stripe, they have to go to their bank and try to make a case for fraud.
I used to have PayPal for my shed business which has an average of $4k for the transaction. A customer would order using PayPal and then call the next day to arrange immediate delivery, despite my store telling them we were backordered. They would get angry when I explained that, and request the refund. We got hit with fees both ways.
- username444 8y agoI feel for you. I really do. I've been through this repeatedly. And it's a UI problem that's your job to fix, not the customer's fault. Here are some things you can do: - repeat the backordered message on every page: home page, category page, product page, cart page, checkout page - have them select a delivery date while adding the product - add messaging that the customer is "reserving their unit in priority sequence", not purchasing it - set it out of stock and harvest their email, with the promise to only use it to notify when it's back in stock All of these WILL HURT CONVERSION RATES, but that's the tradeoff for reducing return/refund rates.