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"PayPal has said that anyone who disagrees with any of their new terms is free to close their account." That's not much of a surprise as Paypal has never been

"PayPal has said that anyone who disagrees with any of their new terms is free to close their account." That's not much of a surprise as Paypal has never been strong on customer service for sellers. They seem to see the relationship as adversial, often claiming it's for the buyers' benefit. But both buyers and sellers are customers to value.

mcv 7y ago
I closed my PayPal account many years ago, but they keep mailing me updated terms. I haven't agreed with them in years.
- NullPrefix 7y ago
  Send a GDPR request.
  - oliwarner 7y ago
    This! GDPR Subject Access Requests are a godsend for forcing non-compliant companies to come to terms with their shitty practices. I emailed an estate agent recently to request information about a listing. I immediately started getting regular "Have a house to sell?", "Interested in these listings?" emails. I had not requested these, or given permission. One SAR later and I've got a hand-signed letter from their legal department, promising to investigate (as required). A week later I got a lovely report of the bollockings and training that had been doled out in the local office. I've since verified with alternate details. They're behaving now.
    - mcv 7y ago
      Excellent idea. So, how do you actually go about sending such a Subject Access Request? Mail it to a random email address? Use their contact form? What if they don't have a contact form? (Google and similar companies are notoriously hard to contact, for example.)
      - oliwarner 7y ago
        Companies of a certain size are required to have data protection officers, some publish details of those on their privacy pages (though I'm not sure if that's required). That's how I actioned this instance. Otherwise an email to wherever. The threat of ICO involvement is enough to motivate people to resolve errors quickly, because the ICO (in the UK) does take regular action at all levels (not just the big fish). https://ico.org.uk/action-weve-taken/enforcement/ https://ico.org.uk/action-weve-taken/enforcement/

mcv 7y ago

I closed my PayPal account many years ago, but they keep mailing me updated terms. I haven't agreed with them in years.

NullPrefix 7y ago
Send a GDPR request.
- oliwarner 7y ago
  This! GDPR Subject Access Requests are a godsend for forcing non-compliant companies to come to terms with their shitty practices. I emailed an estate agent recently to request information about a listing. I immediately started getting regular "Have a house to sell?", "Interested in these listings?" emails. I had not requested these, or given permission. One SAR later and I've got a hand-signed letter from their legal department, promising to investigate (as required). A week later I got a lovely report of the bollockings and training that had been doled out in the local office. I've since verified with alternate details. They're behaving now.
  - mcv 7y ago
    Excellent idea. So, how do you actually go about sending such a Subject Access Request? Mail it to a random email address? Use their contact form? What if they don't have a contact form? (Google and similar companies are notoriously hard to contact, for example.)
    - oliwarner 7y ago
      Companies of a certain size are required to have data protection officers, some publish details of those on their privacy pages (though I'm not sure if that's required). That's how I actioned this instance. Otherwise an email to wherever. The threat of ICO involvement is enough to motivate people to resolve errors quickly, because the ICO (in the UK) does take regular action at all levels (not just the big fish). https://ico.org.uk/action-weve-taken/enforcement/ https://ico.org.uk/action-weve-taken/enforcement/