Is it possible to write a bot using the rest api? Are webhooks available when new requests come in? I work in a big company and our main issue from my perspecti

Is it possible to write a bot using the rest api? Are webhooks available when new requests come in? I work in a big company and our main issue from my perspective is, that it takes up to a few hours until a ticket was dispatched correctly. It would be easy to automate this process but our ticket system does not offer any kind of interface.