Thank you! Those are all great suggestions! Some of them are already present, like the live chat, leave a message (the same as live chat which fallbacks to ema

Thank you! Those are all great suggestions! Some of them are already present, like the live chat, leave a message (the same as live chat which fallbacks to email if the user gets disconnected) and article suggestions from a knowledge base (manually configured with JavaScript). All the other suggestions are great and will definitively consider them. Edit: I suggest to sign up to the newsletter at fullhelp.com to keep up to date on releases. :-D Thanks!