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Looks fantastic! If you had integration with a phone number (And tell me what calls I missed + voicemails left), analytics on all tickets and calls, and on the
by tjbiddle 7y ago
Looks fantastic! If you had integration with a phone number (And tell me what calls I missed + voicemails left), analytics on all tickets and calls, and on the support button integration for my website - if it had live chat, leave a message, and suggested articles from my public knowledge base, and added 1-click deployments to AWS/DigitalOcean/etc. - Then I would switch from ZenDesk
- fullhelp 7y agoThank you! Those are all great suggestions! Some of them are already present, like the live chat, leave a message (the same as live chat which fallbacks to email if the user gets disconnected) and article suggestions from a knowledge base (manually configured with JavaScript). All the other suggestions are great and will definitively consider them. Edit: I suggest to sign up to the newsletter at fullhelp.com to keep up to date on releases. :-D Thanks!