The stores I've been to all have concierge staff at the front (often with phones or tablets pretty much glued to their hands, sometimes wearing a different shir

The stores I've been to all have concierge staff at the front (often with phones or tablets pretty much glued to their hands, sometimes wearing a different shirt). You can tell them what you are looking to do (check out watch bands, genius appointment) and they'll ask you to stay in a certain general area until the next apple person is available, who is sent over based on what I assume are notes on your appearance. But if you manage to walk past them to the back of the store, you're out of the system and likely to fall through the cracks (unless the other staff aren't busy).