I have one experience with the Apple store, when I went there to try to get my wife's phone fixed. I had no idea that's a stupid thing to do, that you can't ju

I have one experience with the Apple store, when I went there to try to get my wife's phone fixed. I had no idea that's a stupid thing to do, that you can't just go there and ask for help. Actually, I had to go there and try to flag someone down. He told me that I had to make an appointment to get help. But he couldn't just make the appointment for me. There was a line for that. I was told they'd probably be able to get to me in a half hour or so, so I should come back then. At that point I was able to make an appointment to come back a week hence, when I could get them to actually look at the phone. They did eventually fix the problem very satisfactorily, but the process to get to that point was nothing less than infuriating.