> But you don't have to recognize them. The idea is that the Apple employee greeting you at the door brings the tech support person to you. N = 3, but that's n

> But you don't have to recognize them. The idea is that the Apple employee greeting you at the door brings the tech support person to you. N = 3, but that's never happened to me. They're always busy with someone. Customers actually have to wait in line to greet the greeter (3-5 deep last time I was there, when I had a Genius bar appointment that I was on time for but they weren't). > A lot of times, I see customers sitting on the cube chairs and waiting there. The store I go to is pretty busy and they haven't dedicated space for seating like that, so you get to join the crowd waiting next to the phone cases. > Instead, each employee uses their iPad/iPhone as a "roaming register" to process credit-cards and send receipts. That's one retail innovation they've done that actually makes some sense. Given that almost every large retail store has roaming employees, if you can flag one down you might as well finish your transaction with them.