> at the entrance to the store Ya, this is the problem. I don't think they're supposed to, but these guys seem to start helping people with actual problems (or

> at the entrance to the store Ya, this is the problem. I don't think they're supposed to, but these guys seem to start helping people with actual problems (or sales) and then you can't find them or know who you're supposed to talk to. What they really need is a self serve app for check-in, and in-store kiosk running that app, so people can check themselves in instead of waiting in line to check in. I realize this presents some other challenges, but self serve kiosks are an important part of retail these days and apple has adopted it in other ways (ex. in-store checkout). Other than the mess around making and checking in, the servi ce is fairly good once the rep actually starts your appointment.