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> It seems like the standard inevitability for every service related thing that it degrades noticeably with time. I don't think that's an inevitability, just t

> It seems like the standard inevitability for every service related thing that it degrades noticeably with time. I don't think that's an inevitability, just the effect of a particular type of corner-cutting business culture that's very prevalent nowadays. Today's business conventional wisdom isn't very wise, and I do hope that it's eventually replaced by something better.

duxup 7y ago
It will be interesting to see how long it takes hold inside service related business units. I saw a strong trend where good leadership in those business units simply leave that area and move into other business areas (engineering, sales etc) when it became clear that any initiatives they started that didn't involve cost cutting were not going to happen in any support related department. There was a serious brain drain as far as leadership with vision, a backbone, knowledge as far as support organizations went. I had conversations with several who recognized that there was simply no future / chance of them being able to do much of anything in those roles so they simply moved on. Meanwhile what was left were largely yes men who embraced the endless (often counter productive) cost cutting, and in doing so didn't really need / care to understand how things worked if all you had to do was slice out X% and hit some arbitrary metrics. I fear that fundamentally support related business units are just not likely to have anyone who knows how to do it right (even if suddenly given resources), let alone care.
- CharlesColeman 7y ago
  > I fear that fundamentally support related business units are just not likely to have anyone who knows how to do it right (even if suddenly given resources), let alone care. Yeah, the rot starts from the top and needs to be fixed from the top, and least in today's corporate structures. I think it's the conventional wisdom of C-suite people that needs to change.

duxup 7y ago

It will be interesting to see how long it takes hold inside service related business units. I saw a strong trend where good leadership in those business units simply leave that area and move into other business areas (engineering, sales etc) when it became clear that any initiatives they started that didn't involve cost cutting were not going to happen in any support related department. There was a serious brain drain as far as leadership with vision, a backbone, knowledge as far as support organizations went. I had conversations with several who recognized that there was simply no future / chance of them being able to do much of anything in those roles so they simply moved on. Meanwhile what was left were largely yes men who embraced the endless (often counter productive) cost cutting, and in doing so didn't really need / care to understand how things worked if all you had to do was slice out X% and hit some arbitrary metrics. I fear that fundamentally support related business units are just not likely to have anyone who knows how to do it right (even if suddenly given resources), let alone care.

CharlesColeman 7y ago
> I fear that fundamentally support related business units are just not likely to have anyone who knows how to do it right (even if suddenly given resources), let alone care. Yeah, the rot starts from the top and needs to be fixed from the top, and least in today's corporate structures. I think it's the conventional wisdom of C-suite people that needs to change.