Like I said, anything can happen. As far as I'm concerned, it is the customer's responsibility to show up for the appt. It is then the associate's responsibilit

Like I said, anything can happen. As far as I'm concerned, it is the customer's responsibility to show up for the appt. It is then the associate's responsibility to initiate the required services - whoever that associate may be. On a personal note: As a customer, I take the concept of a schedule appt much more seriously than simply browsing. With browsing: I am a tentative customer of a product. I am new business. Whether you want new business is up to you. If I have a bad experience, I'll go somewhere else. With a schedule appt: I am a current customer. I have already bought into your product, and now I have an issue with it. If I have a bad experience, I am now under the impression that I have wasted money and time with consulting your associates.