> There was the time he visited the Easton Town Center location to buy a laptop for his 11-year-old daughter and spent almost 20 minutes getting an employee to

> There was the time he visited the Easton Town Center location to buy a laptop for his 11-year-old daughter and spent almost 20 minutes getting an employee to accept his credit card. In January, Smith was buying a monitor and kept asking store workers to check him out, but they couldn’t because they were Apple “Geniuses” handling tech support and not sales. This is nothing new. It was very difficult to just buy a laptop from my local store in 2014. Apple stores have never worked like any other store. The purpose is for passers-by to see lots of people inside as social proof.