I had a bad experience at the store in SF. The staff all have this very pompous “can’t be bothered” attitude and they make you wait a long time in their creepy

I had a bad experience at the store in SF. The staff all have this very pompous “can’t be bothered” attitude and they make you wait a long time in their creepy indoor seating tree park with other hostages that showed up for their appointment. Then you finally get to speak with someone, who can’t really do anything other than replace your device. Why couldn’t one of the sales people just give me a new device? What’s the point?