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The problem is that a line delivers crucial information: you can estimate roughly how much time it'll take before you're up next, you can see the constant progr
by csallen 7y ago
The problem is that a line delivers crucial information: you can estimate roughly how much time it'll take before you're up next, you can see the constant progression, and you know you're not being forgotten or skipped over.
If you want people to sit around all over the store in a haphazard fashion, you need to somehow provide these things. Without them, you will massively increase customer anxiety and therefore impatience.
- jasode 7y ago>The problem is that a line delivers crucial information: you can estimate roughly how much time it'll take before you're up next, The Apple employee checking in customers usually tells you what the estimated wait time is. Last year when I went in for the free iPhone 6 replacement battery, she said the wait was about 2 hours. Sure enough, the wait turned out to be 2 hours. >, you can see the constant progression, I agree you can't see this. Maybe Apple can mount a LCD display that constantly updates the customer wait times. Something like the LCDs at airport gates showing standby passengers their status. Or they can simply text you a status every 10 minutes on your iPhone. That may be preferable as customers can leave the Apple Store and do something else to kill time and return later.