3 ms·

HW design, that fails 3 times in a row in the same place (and ultimately even destroys the logic board - probably because of the short on the exposed cable wiri

by megous 8y ago

HW design, that fails 3 times in a row in the same place (and ultimately even destroys the logic board - probably because of the short on the exposed cable wiring), and the service that fails to prevent that, I'd hardly call a "true heaven". It's terrible. Say, they failed to make the cable protected enough in the initial design. During the first service, they should just not replace the cable, they should also add the protection, so that the issue doesn't happen again for that customer. If you google around, you'll see that this is a known problem and some people were even modding their MBPs proactively, to avoid this specific cable issue, caused by wrong design, to happen at inappropriate time.

BoorishBears 8y ago
Do you know how many Dells, Acers, and Asus laptops have known problems that affect the vast majority of units but will still take shipping your computer on your dime and being without for weeks at a time? My mother can afford a Macbook, I've told her this, but she insists on buying cheap Dells on sale. In 3 years she's gone through 3 200-300$ Dells. Every time they break Dell comes back with some untenable repair arrangement and off she goes. She could have bought a used Macbook Pro 3 years ago, and today it'd be worth more than all of those Dells put together, and odds are it'd be in working condition unlike the 3rd one which she's telling me is picking up a flickering screen issue. If something broke she could go to the Apple store and get it fixed within a couple of days. Even out of warranty she'd be better off than Dell out of warranty, which is like Apple's out of warranty support... except more expensive and slower.
- megous 8y ago
  Are you seriously comparing MBP to a $200-300 laptops?
  - BoorishBears 8y ago
    Expensive laptops have the same exact known issues. My last windows laptop, the HP Spectre x360, was about as much as a MBP had a track record of failing motherboards. My old Zenbook, also in MBP pricing range was known to have the hinge fail. You're making the same mistake that my mother makes, assuming a "dollar's worth" of laptop is fungible. If you spend 400$ on a laptop, it's not enough that it only be at least 1/3rd as reliable as a 1200$ Macbook Pro. Every time a laptop fails there's a cost outside of just getting a new laptop, like transferring all your stuff, not having a laptop, etc.
- deleted 8y ago
  [deleted]
- scarface74 8y ago
  Then don’t do that (tm). I wouldn’t go near any Windows manufacturers consumer line of computers. They are full of crap ware and have horrible support. I have had no problem with Dell’s business laptops. Barring buying from the business line, I buy computers from the Microsoft Store.
  - BoorishBears 8y ago
    Business laptops aren't immune from known issues. Off the top of my head over the years I remember common LCD issues and GPU failures. Every manufacturer has these problems, the difference is Dell releases something like 10 new Latitudes all with different model numbers and designations every year, so to find the common issues you search Dell latitude + your specific model. With Apple there's 2 lines, with similar names. When there's an issue, everyone knows about it, it's easily searched and more importantly, easier to cover in a story. "The Macbook has tons of issues" gets reads. "The Dell Latitude 7490 has tons of LCD issues" gets... people who own Dell Latitude 7490, maybe. The former reads like a major story, the latter reads like a warranty announcement or something.
tuxone 8y ago
Every time only the flat cable was faulty (in fact I could always boot the HDD from usb with an adapter). They replaced the other components because they were thinking that those were damaging the cable. Design flaw happens and Apple relatively quickly sorted it out. On the other hand, I will never forget Acer's screen hinges and how we were supposed to fix them [0] [0] https://i.ytimg.com/vi/Uhe4i2yLFTY/maxresdefault.jpg https://i.ytimg.com/vi/Uhe4i2yLFTY/maxresdefault.jpg

by megous 8y ago

BoorishBears 8y ago

Do you know how many Dells, Acers, and Asus laptops have known problems that affect the vast majority of units but will still take shipping your computer on your dime and being without for weeks at a time? My mother can afford a Macbook, I've told her this, but she insists on buying cheap Dells on sale. In 3 years she's gone through 3 200-300$ Dells. Every time they break Dell comes back with some untenable repair arrangement and off she goes. She could have bought a used Macbook Pro 3 years ago, and today it'd be worth more than all of those Dells put together, and odds are it'd be in working condition unlike the 3rd one which she's telling me is picking up a flickering screen issue. If something broke she could go to the Apple store and get it fixed within a couple of days. Even out of warranty she'd be better off than Dell out of warranty, which is like Apple's out of warranty support... except more expensive and slower.

megous 8y ago
Are you seriously comparing MBP to a $200-300 laptops?
- BoorishBears 8y ago
  Expensive laptops have the same exact known issues. My last windows laptop, the HP Spectre x360, was about as much as a MBP had a track record of failing motherboards. My old Zenbook, also in MBP pricing range was known to have the hinge fail. You're making the same mistake that my mother makes, assuming a "dollar's worth" of laptop is fungible. If you spend 400$ on a laptop, it's not enough that it only be at least 1/3rd as reliable as a 1200$ Macbook Pro. Every time a laptop fails there's a cost outside of just getting a new laptop, like transferring all your stuff, not having a laptop, etc.
deleted 8y ago
[deleted]
scarface74 8y ago
Then don’t do that (tm). I wouldn’t go near any Windows manufacturers consumer line of computers. They are full of crap ware and have horrible support. I have had no problem with Dell’s business laptops. Barring buying from the business line, I buy computers from the Microsoft Store.
- BoorishBears 8y ago
  Business laptops aren't immune from known issues. Off the top of my head over the years I remember common LCD issues and GPU failures. Every manufacturer has these problems, the difference is Dell releases something like 10 new Latitudes all with different model numbers and designations every year, so to find the common issues you search Dell latitude + your specific model. With Apple there's 2 lines, with similar names. When there's an issue, everyone knows about it, it's easily searched and more importantly, easier to cover in a story. "The Macbook has tons of issues" gets reads. "The Dell Latitude 7490 has tons of LCD issues" gets... people who own Dell Latitude 7490, maybe. The former reads like a major story, the latter reads like a warranty announcement or something.

tuxone 8y ago

Every time only the flat cable was faulty (in fact I could always boot the HDD from usb with an adapter). They replaced the other components because they were thinking that those were damaging the cable. Design flaw happens and Apple relatively quickly sorted it out. On the other hand, I will never forget Acer's screen hinges and how we were supposed to fix them [0] [0] https://i.ytimg.com/vi/Uhe4i2yLFTY/maxresdefault.jpg https://i.ytimg.com/vi/Uhe4i2yLFTY/maxresdefault.jpg