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> If an Apple exec wants to bring back the dedicated area for the Genius Bar, how does one avoid the logistical nightmare of those lines? You still have to work
by kristianc 7y ago
> If an Apple exec wants to bring back the dedicated area for the Genius Bar, how does one avoid the logistical nightmare of those lines? You still have to work within the same finite retail floor space.
The 'logistical nightmare of those lines' is just how every other store that has a similar problem operates. It maybe wasn't great, but the alternative of having people randomly milling round the stores (and usually getting in the way of people who want to browse) is much worse and a terrible customer experience. 'Every table is a potential Genius bar' is a great line to sell the idea internally, but it's a disaster in real life.
- gowld 7y agoIn Apple worldview, 50 people milling about the store bored and confused looks nicer than 50 people standing in line (and doesn't scare off shopper as much as seeing all these people waiting for repairs), and therefore is preferred.